1. Return & Exchange Window

• Customers can request a return or exchange within 7 days of delivery.
• Requests made after 7 days will not be accepted.
  👉 This is standard across Indian fashion sites where most allow 5–7 days return window

2. Eligibility for Return / Exchange

To qualify for return or exchange:

• Item must be unused, unwashed, and unworn
• Original tags, labels, and packaging must be intact
• Product should be in resalable condition
• Invoice/receipt must be provided

❌ Returns will be rejected if:

• Product is used, washed, or damaged by customer
• Tags are removed
• Item is returned in poor condition

3. Valid Reasons for Return

Returns / exchanges are accepted only for:

• Wrong product delivered
• Size/fit issues
• Damaged or defective product

⚠️ Slight color variation due to screen settings is not considered a defect (common industry policy)

4. Exchange Policy

• Free size exchange (subject to stock availability)
• Only one exchange allowed per order
• If requested size is unavailable, customer may choose:
  • Store credit, or
  • Alternative product of same value

5. Refund Policy

• Refunds are only applicable for defective or wrong products
• Refunds are not applicable for size issues or change of mind
• In special cases, if approved:
  • A ₹100–₹150 reverse pickup fee may be deducted (industry standard)

Refund Process:

• Refund will be processed within 5–10 working days after quality check
• Amount will be credited to:
  • Original payment method, or
  • Bank account (for COD orders)

6. Reverse Pickup / Shipping

• Reverse pickup will be arranged (serviceable areas only)
• If pickup is unavailable, customer must self-ship
• Ensure safe packaging to avoid transit damage

7. Non-Returnable Items

• Products purchased during sale/discount offers
• Used or washed products
• Items without original tags
• Customized or altered products

8. Cancellation Policy

• Orders can be cancelled only before dispatch
• Once shipped, cancellation is not allowed

9. Important Notes

• Exchange/return allowed once per order only
• Company reserves the right to reject returns after inspection
• Customers should not accept damaged packages at delivery

10. Contact for Returns

To initiate return/exchange:
📧 Email: support@vouge4fashion.com
📞 Phone: +91-8882161401

Include:

• Order ID
• Reason for return
• Product images (if damaged/defective)

⚖️ Legal Disclaimer

All disputes are subject to Delhi jurisdiction only.