1. Order Cancellation by Customer

  • Orders can be cancelled only before they are shipped/dispatched.
  • Once the order has been shipped, cancellation requests will not be accepted.

To cancel an order, customers must:


2. Cancellation After Shipment

  • If the order is already shipped:
    • Cancellation is not possible
    • Customer may use the Return/Exchange policy after delivery (if eligible)

3. Refund for Cancelled Orders

  • If cancelled successfully before dispatch:
    • Prepaid orders: Full refund will be processed
    • COD orders: No charges will be applied

Refund Timeline:

  • Processed within 5–7 working days
  • Credited to:
    • Original payment method, or
    • Bank account (if applicable)

 

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